If you have additional questions, please contact us at 877-877-BIRD or support@birdsbugsbeyond.com.

How can I search for a specific product?
From our Nature store, you can search by brand, category or price. For your convenience we have also included a search function for you to type in a keyword and receive specific results that match your keyword or phrase.

Do you offer Gift Certificates?
Birds Bugs & Beyond currently does not offer gift cetrificates.

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What is your Return Policy?
Items in stock that have not met your satisfaction can be returned within 30 days of the delivery date for a full refund of the product price. Shipping charges will not be refunded unless the product shipped has a manufacturers’ defect or due to shipment errors on our behalf. Returns due to invalid addresses provided to Birds, Bugs & Beyond LLC or refused orders will not include shipping charge refunds. Special orders may be returned if they are defective or if an error in shipping has been made by us.

• Contact us by telephone or email prior to your return so that we may provide you with the proper shipping and return authorization information.
• Provide us with the reason for your return, your name, address, email address, phone number and the card number used for the purchase to obtain a return authorization code. We can only credit the card used for the original purchase once the package has been delivered to the manufacturer or us. You will be notified when the package has arrived and a credit to your card will be processed.
• Include your name, address, phone number and return authorization code on the return-shipping label.
• Include a copy of your receipt in the package
• All returned items must be returned in original, re-usable manufacturers packaging and be in re-stockable/like new condition.
• All returned items must be packaged well enough to prevent shipping damage

Once your item is on its way back, please email us the tracking number. Your card will be credited once the product is received at our facility or the manufacturer’s facility and it has met the requirements listed above.

How are shipping costs calculated ?
Currently, the majority of our orders are shipped UPS Ground. There is a UPS Ground shipping & handling calculator integrated within the checkout page. We do not require that you provide your credit card number in order to obtain the shipping & handling costs. It is our goal to ensure a risk free and simple process for our customers. Once you have selected your items, simply click to the checkout page, enter your valid shipping address and the UPS calculator will provide you with the shipping & handling costs. UPS calculates shipping & handling costs by 3 elements:

1. Location: Ship-from to ship-to addresses
2. Weight: The full weight of the product & packaging. UPS rounds up to the nearest pound. If a package weighs 12 oz, it will be calculated as 1 pound. If a package is 1 pound and 9 oz, UPS will calculate the package as 2 pounds.
3. Package Size: Oversized or irregularly shaped packages ship at slightly higher rates. UPS considers oversized packages when the combined length and girth exceeds 84 inches (10"x10"x10")

We recycle!  The majority of our shipments are packaged in recycled or used boxes and stuffing material.

When can I expect to receive my order?
We ship all in stock products within 2 business after we receive confirmation of your purchase during the business week. Saturday and Sunday orders are picked and packaged same day and ship out on the next business day, excluding holidays.

Most orders are shipped via UPS Ground.

Shipment time and costs depends on where the shipment is being delivered and the weight of the package. Some orders may ship from different locations, arrive in separate packages and transit times may vary. We reserve the right to use a different carrier other than UPS if necessary.

Orders not in stock will vary in shipping time but usually will not exceed 10 business days. You will be notified via email if packages will be delayed past average shipping interval.

• New Years Day
• Memorial Day
• 4th of July
• Thanksgiving
• Christmas Day

• Use a physical address that is convenient for you or for your intended recipient.
• Ensure you are using a valid address that can accept shipments. UPS does not deliver to P.O. Boxes

We recycle!  The majority of our shipments are packaged in recycled or used boxes and stuffing material.

Do you ship to international locations?
Not at this time. We ship within the United States/North American Continent. We cannot ship to P.O. Boxes due to UPS rules and regulations. If you are an international consumer and you would like to work out shipping arrangements, please email us at support@birdsbugsbeyond.com and we will determine at that time if we can ship to you.

What is your policy on damaged products?
We strive to ship our packages to resist damage; however, it is important that you inspect your package and ordered items promptly to ensure no damage has occurred. If a package has been delivered with any damage to your items, please contact us immediately by email support@birdsbugsbeyond.com or via phone at 877-877-BIRD (2473). We will work diligently to remedy the situation.

What is your cancellation policy?
You may cancel your order before it ships. Please contact us immediately via email support@birdsbugsbeyond.com or phone at (877) 877-BIRD (2473) with your name, a way we can contact you, your product information and shipping address to ensure a prompt response during our normal business hours. Remember that the majority of our products ship same day. If the package has already shipped or if you reject the shipment once it arrives prior to your cancellation notification to our company, you will incur shipping charges for shipment to you and for the unopened return shipment back to our facility.

Is your site secure for making online purchases?

Secure Sockets Layering (SSL)

Our Web site uses Secure Sockets Layering (SSL) to encrypt your personal credit information, including your credit card number, before it travels over the Internet. SSL technology is the industry standard for secure online transactions. Because we use SSL, placing an order online at one of our Web sites is just as safe as giving your credit card number over the phone.

If you have reservations about placing a credit card order online, we are more than happy to assist you and take your order at (877) 877-BIRD (2473).

What credit cards do you accept?

We accept Visa, MasterCard, Discover and American Express. Once your credit card is verified and approved through our secure electronic server, you will receive an order confirmation.

Can products be purchased by phone?

Yes, we understand that some customers prefer not to purchase online and we offer our phone order services from 4:30pm to 8:30pm EST Monday through Friday at 877-877-BIRD (2473).

What is your privacy policy?

Our customer’s right to privacy and security is a high priority with Birds, Bugs & Beyond LLC. We do not sell, rent or exchange your information to any agency or individual in any manner, unless required by law.

Do you have a printed catalog?

No, we encourage you to navigate through our user-friendly online catalog or use our search function as we try to do our best in supporting tree conservation.

Do any proceeds go towards environmental education or conservation programs?

Yes! Several of our products have proceeds that go towards the study and conservation of wildlife. To learn more about what organizations benefit from proceeds, please contact us at info@birdsbugsbeyond.com.